Shipping Policy

Last updated: 30th May 2026

At Lelivo, we currently ship to the United States, Canada and the United Kingdom.

Shipping Destinations

We currently offer shipping to:

• United States
• United Kingdom
• Canada

Shipping Rates

United States

• $2.99 shipping on all orders under $70
• Free shipping on all orders of $70 or more

United States

• C$4.99 shipping on all orders under C$100
• Free shipping on all orders of C$100 or more

United Kingdom

• £5.99 shipping on all orders under £70
• Free shipping on all orders of £70 or more

Delivery Times

Estimated delivery time for the United States, Canada and the United Kingdom are:

• 2–11 business days
• We aim to have your package with you within 8 business days.

Please note that delivery times are estimates only and are not guaranteed. Business days do not include weekends or public holidays.

Order Processing

Orders are processed as quickly as possible. Once your order has been dispatched, you will receive a shipping confirmation email.

During busy periods, holidays, product launches, or courier delays, shipping may take longer than usual.

Tracking

If tracking is available for your order, it will be sent to you by email once your order has shipped.

Shipping Delays

While we do our best to ensure your order arrives within the estimated timeframe, delays can occasionally occur due to factors outside our control, including courier disruptions, customs processing, weather, or high seasonal demand.

Lelivo is not responsible for delays caused by the shipping carrier, customs, or incorrect shipping information entered at checkout.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice a mistake in your shipping details, please contact us as soon as possible at hello@lelivo.com. We cannot guarantee changes can be made once an order has been placed.

Lost or Missing Orders

If your order has not arrived within the expected timeframe, please contact us at hello@lelivo.com and we will look into it.

Customs, Duties, and Taxes

Any customs duties, import taxes, or additional charges applied by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Contact

If you have any questions about shipping, please contact us at:

hello@lelivo.com